Nilla/Nilla Pro privacy policy

Last Updated: February 21, 2024

This Privacy Policy explains how we collect, use, store, protect, and share your personal information through our services. It’s important that you read this entire policy, but here’s a summary to get you started:

We care a lot about privacy. We are committed to creating spaces where people can come together and find a place to belong. Respecting user privacy is a key part of that mission.

We don’t sell your personal information. Our business is based on subscriptions and paid products, not from selling your personal information to third parties.

We limit what information is required. We require the information that enables us to create your account, provide and maintain our services, meet our commitments to our users, and satisfy our legal requirements. The rest is optional.

We care deeply about safety. Our team works hard to help keep our community safe. We also use certain information to help us identify violations of our Community Guidelines and prevent harmful content from being distributed through the services.

We give you control. We give you the ability to control your privacy on Nilla/Nilla Pro.

1. Information We Collect

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. Here’s a fuller explanation of the types of information we collect when you use our services:

1.1 Account information.

When you create a Nilla/Nilla Pro account, you can come up with a username and password, and provide a way of contacting you (such as an email address). You’ll also need to provide your birthday. You may also have the option to add your name or nicknames.

1.2 Content you create

This includes any content that you upload to the service. For example, you may write messages or posts, or upload and share files through the services. This also includes your profile information and the information you provide when you create servers. We generally do not store the contents of video calls. If we were to change that in the future (for example, to facilitate content moderation), we would disclose that to you in advance.

1.3 Payment information

If you buy any paid services through Nilla/Nilla Pro, you may need to submit a valid payment method and associated billing information, including your full name and billing address. Our payment processors receive and process your payment information. Depending on the processor, we may also receive and store certain billing information, including the last four digits of the credit card number associated with the transaction.

1.4 Information from actions you take

We collect information about your use of Nilla/Nilla Pro and your activities on the services. This includes the friends you add, the users, bots, and apps you engage with, the games you play on your device, the servers or other communities you join and participate in, your roles in servers, content moderation decisions you make, information about purchases or sales you make on or through Nilla including what you purchased, and other related actions. You can control whether we collect, use, and display this information as described in the “How to control your privacy” section below.

1.5 Information used to enable optional features

Certain features may require that you provide additional information (or grant us access to such information) to make them work. This also includes third-party integrations you choose to enable and the data you authorize those third-party services to share with us.

1.6 Information we collect automatically

We also collect information automatically from you when you use Nilla/Nilla Pro. This includes:

Information about your device. We collect information about the device you are using to access the services. For example, this includes information like your IP address, operating system information, browser information, and information about your device settings, such as your microphone and/or camera.
Information about your use of the apps or websites. For example, we collect log and event information related to how and when you use our services (such as the pages, servers, and channels you visit, the activities you engage in, or the embedded content you interact with).
Other information that we collect automatically. When you take certain actions on other sites, we may receive information about you. For example, when we advertise for Nilla on third party platforms, if you click on the ad, we may receive information about which ad you saw and on which platform. Similarly, we may also receive certain information when you click on a referral link, such as which website you came from.

2. How we use your information

We collect information (including Personal Information) to provide the Services and for the purposes as outlined below:

to help us identify you when you log into the Platform and when you register an account with us;
to protect our services. We use information to keep our services secure, to prevent misuse, and to enforce our Terms of Service and other policies against users who violate them.
to help facilitate in-app purchases and make subscribed and paid content available to you;
to enhance the quality of the video services that we provide and to improve the effectiveness to better tailor our services to your interests and needs;
to validate, authorize and map a specific profile with an authorized user;
to the performance of a contractual obligation;
to communicate with you;
to provide you with news, special offers, and general information about other products and services;
to provide and process service requests initiated by you.
to improve our services. We use your information to help us understand how users interact with our services, what features or products users may want, or to otherwise understand and improve our services.

3. Choices you have about your info

Our goal is to give you simple and meaningful choices regarding your information. If you have a Nilla/Nilla Pro account, many of these controls are built directly into Nilla/Nilla Pro or your settings. For example, you can:

Edit information in your profile at any time, including your nickname, your avataer, your birthday,etc.
Link or unlink your Nilla/Nilla Pro account from other services (like Facebook, Google ).
Delete your account at any time . When you delete your account, we’ll deactivate it, remove your data and posts from Nilla/Nilla Pro and delete your account data. Please note that there may be legal reasons for us to keep your data, such as if we receive a law enforcement request asking us to preserve data. We may also retain certain information in our backup systems for a limited period of time, or as required by law.

4. How and when we share information

We may share the Personal Information (and other information) with third parties who provide us with infrastructure support services, including but not limited to our own affiliates affiliate platforms for the purposes of publication and hosting of content, for meeting the obligations agreed to between you and us.

We will never display, rent or sell your personally identifiable information to others.

We may also disclose your Personal Information:

As required by law, such as to comply with a judicial order, executive orders, requirement by a law enforcement authority, or by other legal processes.
When you tell us to. When you add your content to the services, you are telling us to make that content available to the communities.
When your desired products and services can only be provided if your personal information is disclosed.
When we are required to provide information to the companies that provide products or services on our behalf; (unless we notify you otherwise, these companies do not have the right to use your personally identifiable information).
In an emergency. We may disclose information if we believe in good faith that it's necessary to prevent serious harm to a person or, investigate fraud or crime;
If we (or our affiliates) are involved in a merger, acquisition, or sale of all or substantially all of its assets or equity.

5. How long we keep your information

We keep your information only so long as we need it to provide Nilla/Nilla Pro to you and fulfill the purposes described in this policy. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.

6. How to control your privacy

We believe that users should be able to tailor their Nilla/Nilla Pro experience to their preferences, including privacy. And while local laws may require different things, we believe that our users should have at least the same basic ability to shape their experience no matter where they are in the world. Here’s how you can control how we process your information, how to delete or correct certain information, and how to request access to your information. Users in certain places may have specific rights under their local laws. You can learn more about these in the relevant sections below.

6.1 Be aware of the Nilla/Nilla Pro spaces you choose to participate in

You can choose what communities to participate in and what information you add to our services. You can choose what messages to send or post, who to engage with (e.g., one or more particular users or a potentially unlimited group of users), what information to include in your profile, whether to connect any third party services to your Discord account, and more. For example, if you share content in certain spaces, your content may be accessed by anyone.

6.2 Limit our ability to use your data to improve our services

We offer certain settings that allow you to limit the information we collect to help us understand how users use our services, what features or products they may want, or to otherwise help us improve our business. If you turn off these settings, we will stop collecting and using certain event and log information as described in these settings.

6.3 Delete your account

You can delete your account via the User Settings menu. Deleting your account permanently deletes identifying information and anonymizes other data.

7. Our policy on children’s information

Children under 18 are not allowed to use Nilla/Nilla Pro. You may only use Nilla/Nilla Pro if you are over the age at which you can provide consent to data processing under the laws of your country.

8. Child Safety

Nilla/Nilla Pro does not tolerate child sexual exploitation of any kind. That means we enforce a strict, zero-tolerance policy for any content—including imagery, video, or text— or accounts that might exploit or endanger minors. Nilla prohibits not just illegal child sexual abuse material (CSAM), but goes a step further to prohibit any content that contributes to the sexualization of minors, including in imagery and text. The types of content we remove includes:

Illegal child sexual abuse material.
Sexualization or sexual exploitation of minors, like grooming, sexual remarks or inappropriate imagery–including in the form of cartoons and anime.
Nude and sexual imagery involving minors.
Content that facilitates unsolicited contact with minors, such as email addresses, phone numbers and physical addresses, to prevent contact intending to start an exploitative relationship.
Comments on imagery of minors that are inappropriate or sexualized.
The intentional misuse of content depicting minors that is otherwise non-violating. For example, we will deactivate users who save otherwise non-violating content into collections or in other contexts that suggest the intent is sexualization of minors.

9. Security of Information

We understand that we must safeguard your personal information available with us. We use and employ reasonable technical, organizational, logical, physical, administrative measures to protect your personal information against any unauthorized access, modification, or use. Our community account is password protected to ensure the security of your privacy and information.

If you believe you have discovered any bugs, data issues, data leaks or any other security vulnerabilities with the Nilla/Nilla Pro application, please kindly contact us via in-app customer service.

10. Changes to this policy

We will update this Privacy Policy from time to time. We always indicate the date the last changes were published, and if changes are significant, we’ll provide a more prominent notice as required by law, such as by emailing you or highlighting the changes within the services.

11. Contact us

By using our app and connecting with open platforms, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms and conditions.You have the right to access, update, and delete your personal information at any time. If you have any questions or concerns about how we use your data, please contact us via in-app customer service.